We aim to resolve most support requests within eight working hours (9am to 5pm, Monday to Friday UK time) – excluding UK public holidays, when the support service is not available.
For example:
If you send an enquiry at 9am on a Friday morning, your enquiry should be resolved by 5pm on Friday afternoon.
If you send an enquiry at 2pm on a Friday afternoon, your enquiry should be resolved by 2pm on Monday afternoon.
To resolve a query, contact the support team via the support site.
Our small support team helps more than a million registered users from around the world – both in the UK (NHS and private sector) and internationally. We aim to provide the highest levels of service but, due to the volume of requests, we are not able to provide telephone support.
On our support site, you’ll find commonly asked questions and answers about our e-learning. The responses are often applicable across all programmes but please check the relevant programme page for any specific information.
If you can’t find the information you’re looking for on our website, or you have more detailed programme queries, please email: enquiries@eintegrity.org
For any technical queries that you cannot answer using these support pages, please fill out our support form and a member of the team will get back to you.
Support Home
