Miscellaneous

• What is available in the ‘Recent Activity’ panel and where can I find it?

  • The 'Recent Activity' panel is on the home page of the Portal. It allows you to view and open sessions that you have recently launched.

    

• What do the component icons mean?

  • Programme icons – reflect their branding to make them easily recognisable.

    Course icons – indicated by a yellow folder with a small blue box.

    Folder icons – indicated by a plain yellow folder.

    Session icons – indicated by a blue box.

• I clicked the link to launch the session and I got an error message. What do I do?
  • 1. Try launching the session again.
    2. If that fails, log out of the Portal, close your browser, then log back in and try the session again.
    3. If this fails, please use the Technical Checker to ensure that your system is compatible with accessing our content. Please note that this link will take you to our e-Learning for Healthcare partner website.
    4. If the Technical Checker indicates that your system is working correctly, please fill out and submit the support form and a member of the team will get back to you. You should let the support team know about any error messages on your screen. Please take either a screenshot of the message or copy and send the details when you report the problem.
• How do I report an error in a session?

  • The best way to report an error is through the Feedback option on the Portal (shown as a speech bubble in the screenshot below). You can find the Feedback button from the session’s information page or from the session listings in the My e-Learning section.

    

    Click on the speech bubble and a feedback form will appear. Please fill out the details in the text box at the bottom of the form, which indicates that you are reporting an error as opposed to just leaving feedback. This alerts the relevant project team, who will get back to you and try to resolve your problem. Please note that you can’t leave feedback for a session until you have accessed it at least once.

    

• How do I provide feedback on a session?

  • Please use the Feedback option on the Portal. Find the Feedback button from the session’s information page or from the My­­ e-Learning section on the main menu.

    

    

    Please note that you can’t leave feedback for a session until you have accessed it at least once.

• Why are there three different ways to navigate around My e-Learning?

  • Different people use the Portal in different ways and, for this reason, we have created three ways of navigating around the My e-Learning section.

    

    Panel View
    This is the default view for My e-Learning. It allows you to navigate the programme hierarchies by displaying the contents of a programme, module or learning path one at a time.
    
    Expanded View
    This view allows you to view the contents of several modules or learning paths at the same time.
    
    Tile View
    This view allows you to view the contents of a programme, module or learning path in large format. You can switch between the views via the buttons in the My e-Learning section on the main menu. The type of view you last used will be saved in the system.

• How can I share e-learning material with my colleagues?

  • All the e-learning sessions, modules, learning paths and programmes on the Portal have information pages which can be accessed from the ‘i’ information button on the main screen, as shown below:

    

    At the bottom of the information page, you will see different buttons which allow you to share the URL for that e-learning component on social media.

    

• Quick links

• What are quick links?

  • Each session has a code, called a quick link. These quick links are often included on session information pages. You can find a session information page by clicking on the ‘i’ button alongside the relevant session title in My e-Learning, from the main menu.

    

    

    The code for each session is unique. So, to find a particular session quickly and easily, just enter the quick link in the search field.

• How do I find the quick links for a particular session?

  • Select the 'i’ information button for the session. The quick link will be listed under the session information.
    

• Can I get a list of the quick links used in my programme(s)?

  • For some programmes, the quick links are included in the supporting material.