Getting Started

• Registering

• How do I register?

  • Once you have chosen a programme(s), you can register to access the e-learning on our website. Go to the ‘Buy now’ section at the end of the relevant programme page and click the appropriate link. This will take you to the registration page. You will need to fill out a few personal and payment details. Registration is quick and easy – it just takes a few minutes. Please take care to enter your email address correctly as this will be used to send your account details.

• What happens once I’ve registered?

  • You will receive an email with your username and a link to create a password. This email will come from our partner, elearning for healthcare, via this email address – no.reply@e-lfh.org.uk. Check your spam or junk folder if this email does not appear in your inbox.

    When you sign in for the first time, you will see the login wizard prompt. Complete the steps as prompted to finalise your account set up. First, you will need to accept the terms and conditions before you can then set up your security questions and confirm some personal details. Finally, you can run the Technical Checker to check that your PC and software are compatible with the Portal. Once completed, you’ll be ready to start using the e-learning.

    If you run into any problems during the registration process, please email us: enquiries@eintegrity.org

    Please also contact us by email if you would like to purchase multiple licences for any of our programmes.

    If you work for the health and social care sectors in the UK, you can access eIntegrity’s programmes free of charge but you must register via the elearning for healthcare website and not through eIntegrity. You will need to enter and confirm your work email address on the elearning for healthcare website.

• Problems with registration

• Why have I not received my username and password yet?

  • This could be due to an issue with the payment. If this problem occurs, you should see a message on the screen during the registration process. Alternatively, this can also occur when a learner enters an incorrect or misspelt email address.

    If you are experiencing issues, please complete our support form. It’s helpful if you can send a screenshot of your payment receipt (if this has gone through successfully) along with the form. This can help us when investigating an issue.

• I think I already have an account. How do I find out my username and password?

  • You can request a username reminder at the log-in prompt. Your username is typically the first four or five characters of your surname, followed by four random numbers (e.g. SMITH6789 or SMIT5678).
    
    If you know your username but you have forgotten your password, you can also reset your password.

    If you are unsure about whether you have an account, you should try registering. If you already have an account, you will be alerted during this process. If not, you will be able to complete the registration process. If you experience any issues during this process, please fill out our support form and a member of the team will get back to you.

• Login basics

• How do I log in to my account?

  • Once you have registered, please follow these steps to log in:

    1. Go to the eIntegrity website.
    2. Click on the ‘Login to Portal’ button in the top right-hand corner of your screen.
    3. Enter your username and password.

    

    Click the ‘Log in’ button. This will take you to the eIntegrity Portal, where you can:

    • access your e-learning resources
    • update your account details
    • change your password
    • view, download or print details of your learning activity.

     

• Problems with logging in

• What should I do if I can't log in to my account?

  • First, make sure you are using the correct username and password. Your registration email includes all your account details.
    You can also retrieve your username or password using the ‘Forgotten username or password?’ button at the log-in prompt.

    If you are still having problems, please complete our support form and we will get back to you.

• Logging out

• How do I log out of the Portal?

  • You will find the 'Log out' button in the top left-hand side of your screen (above the main menu) in the Portal.

    

    Please note that your session will time out after 15 minutes of inactivity. You will then need to log into the Portal to access your account and e-learning sessions.

• Why do I need to log out?

  • To protect your account and your learning activities, you should always log out of the system when you have finished working. This is particularly important if you are working on a shared computer in a work setting, such as a hospital.

    You should not under any circumstances let another user access and use your account as this contravenes eIntegrity’s Terms of Use.

• Basics

• What is my username?

  • When you register, you will receive an email with your account details, including your username. Your username and password are required every time to access the system.

    You can also retrieve your username at any time when you log in.

    If you are still experiencing problems, please fill out our support form and a member of the team will get back to you.

• What is my password?

  • When you register, you will receive an email confirming your account details with a link to create your own password.

    You can your reset your password at any time if you forget the details.

• I know my password but how do I change it?

  • To do this, you should:

    1. Log in.
    2. Select My Account in the main menu. Then select 'Change Password'.
    3. Update your details.
    4. Select the ‘Change Password’ button to store the updated details.

     

    If you don’t know your password, learn more about resetting it.

• Problems with usernames and passwords

• I have forgotten my username. How can I find out what this is?

  • When you registered, you will have received an email with your username and password. You can also retrieve your username at any time when you log in.
    
    If you’re still having problems, please fill out our support form and we will get back to you.

• I don't know my password. How do I change it?
  • 1. Select the 'Forgotten username or password?' link at the log-in prompt:
    2. Enter your username and select ‘Continue’, as shown below:
    3. Answer the security question and select ‘Submit’ or
       enter the email address you registered with and select ‘Email me my password instructions’.
    4. We will verify your email address and username and send you a new password and instructions by email.
• I can't access the email address I’ve used for registration. What should I do?

  • Please let us know by completing our support form. You must provide your full name and email address. We will then be able to confirm your account details.

• Can I change my username?

  • No. Your username is determined by several factors so unfortunately this cannot be changed.