Additional security

• Why do I need security questions?

  • Security questions are used to verify your identity if you need to reset your password. This is the quickest way to restore access to your account.

• I have forgotten the answer(s) to my security question(s). What should I do?

  • If you know your username and password, then you can change your security question(s).

    If you have forgotten your username and password and cannot remember the answer(s) to your security question(s), you should fill out our support form and a member of the team will help you out.

• How do I change my security question(s) or the answers I provided?
  • 1. Log in.
    2. Select My Account on the main menu. Then select ‘Additional Security’.
    3. Update your details.
    4. Select the 'Save Security Questions' button to store the updated details.
       
       If you forget your password, you will be asked one of your security questions to verify your identity so that you can reset your password.