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Technical Information

  • How do I check if I can access/use the e-learning on my device?
        1. Go to the Portal.
        2. On the main login screen, you will see a section marked 'System Requirements'. This is beneath the area where you enter your username and password.
        3. Click on 'Check my device' to run the Technical Checker.

          Our Technical Checker will show whether or not:

          • cookies are enabled
          • a PDF reader is installed
          • your browser supports HTML 5
          • your browser supports Scalable Vector Graphics (SVG)
          • your device has a screen resolution of at least 1000 pixels
          • JavaScript is enabled.


      It will also check which browser and operating system you are using. Please note that this will not change any settings                  or install anything on your device.

  • Will I have to install anything?
    • Most users do not have to install anything. We have tried to make it as easy as possible to access eIntegrity’s learning content and avoid using any special software or plugins.

      You will need an Internet connection and a web browser and you may require a PDF viewer, such as Adobe Reader, to view some additional learning documents, such as journal articles. Adobe Reader is free download from Adobe’s website.

      Use the Technical Checker to compare your device against the technical specifications.

  • Recommended Browsers

  • What do I need to access the e-learning resources?
    • You can access eIntegrity’s e-learning resources from almost any computer or device that has an Internet connection and a browser. However, the following are recommended options, which will give you access to all parts of the learning platform.

      Operating System         

      Browser  

      Publisher         

      Version

      PC

      Firefox

      Mozilla

      Latest

      PC

      Chrome

      Google

      Latest

      PC

      Internet Explorer

      Microsoft

      11

      PC

      Edge

      Microsoft

      Latest

      MAC

      Chrome

      Google

      Latest

      MAC

      Safari

      Apple

      Latest

      Android 11.0

      Chrome

      Google

      Latest

      iOS 14                           

      Safari

      Apple

      Latest

      Use the Technical Checker to check that your computer is set up correctly to access the learning materials.

      Learn more about the policy on browsers and devices. This has been written by our partner, Health Education England e-Learning for Healthcare (e-LfH), because the Portal is hosted on their learning management system.

  • Can I use Internet Explorer 7, 8, 9 or 10 to access the Portal?
    • Internet Explorer 11 is the earliest Microsoft browser that is supported. Unfortunately, the Portal is not compatible with older versions of Microsoft’s Internet Explorer web browser (IE7 through to IE10).

      If you are using an earlier version, you should ask your IT department to upgrade the browser or install a different browser altogether, such as Chrome or Firefox.

  • What’s your policy on browsers?
    • Please download the the policy on browsers and devices. This has been written by our partner, Health Education England e-Learning for Healthcare (e-LfH), because the Portal is hosted on their learning management system.

       

       

  • Internet connectivity

  • Can I use the e-learning resources without an Internet connection?
    • No. The e-learning resources are web-based applications and can only be used when your computer or device is connected to the Internet.

  • What happens to my learning if I lose the Internet connection during a session?
    • Unfortunately, we cannot guarantee that the data will be saved. We recommend that you close the browser down in the usual way and log back in again.

  • If my computer crashes, will I lose my place in the e-learning?
    • Data is saved at various points as you progress through the e-learning. However, if your computer crashes in the middle of a learning session, your data may not be saved.

  • Using mobiles, tablets and other equipment

  • Can I use my smartphone, tablet, PC or iPad to access eIntegrity’s learning resources?
    • Yes. You can access the learning resources on most devices provided you have Internet access. The e-learning has been created with mobile responsive design in mind. Many of our newer learning sessions have been designed using a new template (the Adapt framework), which is particularly well suited for mobile and tablet devices.

      We test on Android and Apple mobile devices using the most recent browser version available at the time, but we cannot guarantee that our content will work on every mobile device and browser combination.

      More information can be found in the policy on browsers and devices. This has been written by our partner, e-Learning for Healthcare (e-LfH) because the Portal is hosted on their learning management system.

      Please be aware that we host e-learning content from several external providers, which may or may not be compatible with mobile devices. Some sessions have been created using Adobe Flash, which will not display on certain mobile devices.

  • Explaining the changes to the way you log in
    • What is changing?

      The procedure to log into your account is changing slightly.

      Why are these changes happening?

      So users can gain access to a wider range of e-learning systems available from HEE TEL a central log in system is required. This will increase accessibility to other e-learning sites without multiple log in details having to be stored or remembered.

      When is this going to happen?

      We do not have a definitive date but more details will be shared nearer the time. We will keep you updated through notifications on the e-LfH Hub.

      How can I prepare for this change?

      Many people will have saved their username and password to their browsers. Using saved details, will no longer be available on the initial login when the change happens so we recommend you take a note of your username and password now in readiness for the changeover.

      It is also recommended that your email address is up to date so any new password requests are issued without a delay.  Your email address can be checked by going to 'My account' and choosing 'personal details' and then saving any amended information.

      If you cannot remember your login details, you can request them via the Forgotten Password or Forgotten Username links within the log in page. However, if you experience any further difficulties please either use our Live Chat facility which runs Monday to Friday between 9.30am to 4.30pm or raise a ticket with our Support Team.

      How will it work?

      Below is a video to guide you through the process, whichever e-learning portal you use to log in, the procedure is the same.